Terms & Conditions of Sale
All orders are accepted by TRESSE subject to the Terms and Conditions of Sale set out below:
1. General
1.1. All orders for products (“Products”) will be accepted by TRESSE (“Seller”) subject to these terms and conditions of sale. Any person or organisation who places orders for Products (“Customer”) with TRESSE is bound by these terms and conditions. No other terms will apply to the supply of Products by TRESSE unless agreed in writing by an authorised signatory of TRESSE. Customer’s purchase order is solely for the purpose of requesting delivery dates, quantities and shipping destinations and instructions. Any provision of Customer’s purchase order (or other documents and communications) which is in any way inconsistent with or in addition to the terms and conditions contained herein shall not become part of the contract between TRESSE and Customer or otherwise be binding on TRESSE unless expressly agreed to in writing by TRESSE. TRESSE reserves the right to amend these terms and conditions at any time. These terms and conditions, as may be amended from time to time, constitute the entire agreement of the parties with respect to the subject matter hereof and cancel and supersede all prior communications, representations, understandings, agreements and course of dealings.
1.2. Descriptions of the Products in the TRESSE catalogue or otherwise communicated to the Customer are approximate only and shall not form any part of the contract with the Customer. TRESSE shall not be liable to the Customer for any errors or omissions in its catalogue. The advertising of products in the TRESSE catalogue is not an offer capable of acceptance; it merely constitutes an invitation by TRESSE for the Customer to make an offer.
2. Children
No Products are for sale to children and any children’s Products are displayed for purchase by adults. If you are
under 18 you may use this website only with the involvement of a parent or guardian.
3. Prices, Duties and Taxes
3.1. Unless otherwise stated on the Product listing or in our invoice for your purchases, TRESSE will bear the GST imposed by the Inland Revenue Authority of Singapore on the Products you purchase from us. TRESSE reserves the right to change prices without prior notice at any time.
3.2. For export orders, prices TRESSE exclude the cost of special packaging and all duties, rates, charges, taxes, duties, levies and consular fees imposed in connection with the Products by any country to which the Products are to be delivered. You may be required to pay all duties and taxes, any additional charges for customs clearance and any other applicable charges imposed by any local or government authority of the destination country, before the item is delivered to your local mailing/delivery address. You agree to ensure compliance of local laws and payment of these duties and taxes in order to receive delivery.
4. Ordering
4.1. Orders are irrevocable and unconditional: All Orders will be deemed to be irrevocable and unconditional upon transmission through the Platform and Seller shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you. Seller is not obliged to give effect to any request to cancel or amend any Order.
4.2. Seller’s reservation of rights in respect of Orders: All Orders shall be subject to Seller’s acceptance in its sole discretion and each Order accepted by Seller (such accepted Order to be referred to as a “Customer Contract”) shall constitute a separate contract. You acknowledge that unless you receive a notice from Seller accepting your Order, Seller shall not be party to any legally binding agreements or promises made between Seller and you for the sale or other dealings with the Product(s) and accordingly Seller shall not be liable for any Losses which may be incurred as a result. For the avoidance of doubt, Seller reserves the right to decline to process or accept any Order received from or through the Platform in its absolute discretion.
4.3. Termination by Seller in the event of pricing error: Seller reserves the right to terminate the Customer Contract, in the event that a Product has been mispriced on the Platform, in which event TRESSE shall notify you of such cancellation by giving three days’ notice. Seller shall have such right to terminate such Customer Contract whether or not Products have been dispatched or are in transit and whether payment has been charged to you.
5.Delivery of Products
5.1. TRESSE will aim to deliver Products in accordance with the Customer’s order. The Customer’s delivery options for domestic and exports orders, and the prices for them, are set out on TRESSE’s website or will be notified to the Customer at the time of order. Delivery will be made to the Customer’s usual business address, unless otherwise agreed in writing. For all orders, goods will be sent as soon as possible and customer notified either by means of phone or email. Orders are usually despatched within 3 – 7 working days once payment are cleared and goods available.
5.2. Address: Delivery of the Products shall be made to the address you specify in your Order.
5.3. Delivery & packing charges: Delivery and packing charges shall be as set out in the Order.
5.4. Tracking: You may track the status of the delivery at the “Order Tracking” page of the Platform.
Deemed receipt: In the event you do not receive the Product and provided that you inform TRESSE within 7 days immediately from such projected delivery date, Seller will try, to the best of Seller’s ability, to locate and deliver the Product. If TRESSE does not hear from you within 7 days from such projected delivery date, you shall be deemed to have received the Product.
6.Inspection, Transit Delays and Non-delivery
6.1. The Customer must inspect all Products as soon as reasonably possible after delivery and shall, within 7 days of delivery, give written notice to TRESSE of:
6.1.1. Any defect in a Product that is apparent on reasonable examination. In this case TRESSE shall, at TRESSE’s discretion, replace the Product or refund the purchase price.
6.1.2. Any shortfall in Products delivered. In this case TRESSE shall, at its discretion, deliver the undelivered Products or refund the price of the undelivered Products.
Any delivery of Products not in accordance with the order. In this case TRESSE shall, at TRESSE’s discretion, replace the Products or refund the purchase price.
6.2. If the Customer fails to give any such notice, the Customer will be deemed to have accepted the relevant order as being delivered in accordance with the Customer’s instructions and to have accepted the Products as being free from all apparent defects.
6.3. If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Seller, Seller may terminate the Customer Contract.
6.4. The remedies set out above are the Customer’s exclusive remedies in the circumstances described in paragraph 5.1 above. TRESSE shall not be liable for any losses (consequential or otherwise), damages or expenses howsoever caused, whether due to the negligence or otherwise of TRESSE or its servants, agents or sub-contractors.
7. Payment
7.1. Payment terms must be made in advance prior to delivery in the following modes:
credit card / debit card
telegraphic bank transfer with all bank charges borne by the Customer and within the period specified in the invoice
8. Passing of Risk and Property
The items purchased from our Site are shipped by a third party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items pass to you upon our delivery to the carrier.
9. Product and Availability Information
9.1.TRESSE reserves the right to discontinue any Product or to change its source at any time. Unless otherwise confirmed, nothing in the Catalogue is to be taken as a representation of the source of origin, manufacture, or production of any Products or any part of them.
10. Warranty
10.1. TRESSE warrants that if any Product is defective, it will, at its option, replace or refund the purchase price. This warranty is subject to a claim being notified in writing to TRESSE within 7 days of the date of receipt of the Product.
10.2. These warranties shall not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of TRESSE. The Customer must deal with the defective Products in accordance with TRESSE’s instructions.
10.3. The Customer must contact TRESSE to notify TRESSE in advance of the return of any Products and obtain a returns number, to be quoted on all paperwork. Returned Products must be accompanied by an advice note stating the invoice number and the nature of the defect. Where the Customer does not return Products in accordance with this clause, TRESSE may refuse such Products and return them to the Customer at the Customer’s cost.
10.4. Any products which are replaced by TRESSE shall become the property of TRESSE. Title to replacement products shall pass to the Customer on delivery, and the period of the replacement product’s warranty shall be the unexpired period of the defective product’s warranty.
10.5. The remedies set out above shall be TRESSE’s sole liability and the Customer’s sole remedy for any breach of warranty and in respect of the supply of Products. Save as expressly provided in these terms and conditions, all implied warranties, terms and conditions concerning the supply of Products are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, merchantable quality, fitness for purpose and provision of services with reasonable care and skill). TRESSE will not be liable to the Customer for any loss, damage or liability which arises out of the breach of implied warranties, terms or conditions or breach of any other duty of any kind imposed on TRESSE by operation of law or for any negligence. The Customer acknowledges that it is responsible for ensuring that the Products and Services it orders are fit for the purposes for which it intends to use them.
11.Liability
11.1. TRESSE shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through the TRESSE helpline) whether or not due to its negligence or that of its employees, agents or sub-contractors.
11.2. TRESSE shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with:
any express or implied terms of the contract between TRESSE and the Customer, or of any order accepted by TRESSE;
any duty of any kind imposed on TRESSE by law; or
any defect in the Products.
11.3. If, notwithstanding any provisions of these terms and conditions, any liability attaches to TRESSE, TRESSE’s liability to the Customer arising out of or in connection with these terms and conditions or any order whether in contract, tort or otherwise in respect of one or more of:
any express or implied terms of the contract between TRESSE and the Customer, or of any order accepted by TRESSE;
any duty of any kind imposed on TRESSE by law; or
any defect in the Products, shall be limited to the total value of the order.
12.Variation
TRESSE reserves the right in its absolute discretion at any time and without notice to amend, remove or vary the Terms and Conditions of Sale.
13.Cancellations and Returns
13.1. The Customer cannot cancel orders once orders are accepted and confirmed by TRESSE. Any request for order cancellation must be submitted in writing and subject to TRESSE’s discretion to accept the order cancellation.
13.2. The Customer may only return Products to TRESSE, and receive a credit or refund, on the following conditions:
the Customer must contact TRESSE in advance and obtain the prior consent of TRESSE and (if available) obtain a return number (to be quoted on all returned paperwork);
return must be made within 30 days of the date of delivery. Products must be returned to TRESSE in their original, unopened packaging and in a condition which will enable them to be immediately fit for re-sale; and Products must be adequately packed and dispatched freight prepaid by Customer, clearly labelled, to TRESSE,(Tresse Parpia, 5 Tampines North Drive5, Singapore 528548). The Customer shall be liable for any loss or damage of the Products until they are delivered to TRESSE and TRESSE shall not be obligated to give any credit or refund if the foregoing conditions are not complied with.
13.3. Products accepted for return will be credited at invoice value.
14. Rights in the Catalogue
The Customer acknowledges that TRESSE and its licensors own the intellectual property rights in the catalogue, the catalogue content and the stock numbers, and that their whole or partial reproduction without TRESSE’s prior written consent is prohibited.
15. Force Majeure
A force majeure event is any event beyond the reasonable control of TRESSE (including strikes, traffic congestion, the downtime of any external line, or TRESSE’s inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If TRESSE is prevented or restricted from carrying out all or any of its obligations by reason of any force majeure event, then TRESSE shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than 14 days, TRESSE may cancel the affected order or cancel the whole or any part of these terms and conditions, without any liability to the Customer.
16. Compliance with Laws
16.1. The Customer shall observe all laws, regulations and requirements imposed in relation to the Products and the sale, labelling and storage of them in the jurisdiction in which the Customer or Products are situated, and shall indemnify TRESSE against all actions, claims, costs, demands and expenses incurred or suffered by TRESSE arising out of the breach by the Customer of this clause 14.1, including legal fees on a solicitor/client basis.
16.2. The Customer shall not knowingly sell to any buyer who is on, or who will supply the Products to any other person who is on any other embargoes or sanctions list. The Customer shall comply with all applicable export control, re-export, sanctions, embargoes and denied persons regulations and shall comply with any applicable TRESSE policy in force from time to time (if there is any conflict between the two, the export controls shall prevail). The Customer acknowledges that it is the Customer’s sole responsibility when exporting the Products to any other country or jurisdiction to ensure that the Customer complies with all applicable laws and regulations. The Customer shall indemnify TRESSE against all actions, claims, costs, demands and expenses incurred or suffered by TRESSE arising out of the breach by the Customer of this clause.
17. Severance
Any provision in these terms and conditions which is held invalid or unenforceable in any jurisdiction shall be ineffective to the extent of such invalidity or unenforceability without invalidating or rendering unenforceable the remaining provisions hereof, and any such invalidity or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provisions in any other jurisdiction.
18. Law and Jurisdiction
The contract between TRESSE and the Customer as applicable to each Customer order shall be governed by and interpreted in accordance with Singapore law and the Customer submits to the non-exclusive jurisdiction of the Singapore courts, but TRESSE may enforce the contract in any court of competent jurisdiction.
19. Contracts (Rights of Third Parties) Act
A person who is not a party to the contract between TRESSE and the Customer as applicable to each Customer order shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B of the Singapore Statutes) to enforce any of its terms.
20. Personal Data Protection
Please see the Privacy Policy section of the Website for full details of how we use and protect your personal information. You consent to any personal information which we may obtain about you via (either via this website, by email, telephone or any other means) being collected, stored, and otherwise processed in accordance with the terms of the Privacy Policy. We may update our Privacy Policy from time to time, in our sole discretion, and post an updated version of the Privacy Policy at the Privacy Policy section of this website.